Frequently Asked Questions
How Does Our Birthday Event Reminder Service Work ?
When you fill your account details in, there is an option for Event Reminders, all you need to do is fill in the date of the Birthday(s) / Special Occasions you want reminding about and select how many days before you want reminding, then we will send you a little email reminder. If you already have an account go to My Account and select the event reminders tab
Do You Send The Invoice With The Parcel ?
No, the invoice is sent as a PDF file attached to your order confirmation email, we only put the dispatch note in the parcel. If you don't want us to include this then please let us know in the comments / notes when placing your order.
How Do I Know My Parcel Has Been Dispatched ?
When we have dispatched your parcel you will receive a confirmation email with a tracking number, so you can track it progress to you.
Can I Pay With PayPal ?
Yes we have Secure Payment system with Sage Pay, to pay with credit / debit card or use your PayPal account.
Do You Offer Gift Wrapping ?
Yes, why not take the stress out of wrapping present? We charge £3.50 per item. All our products which we offer Gift Wrapping on have a option for selecting, once you have selected you just need to confirm if its for a boy or girl, age and type the message you would like on the tag.
Can I Send A Gift To A Different Address ?
If you buy an item which is for a gift, we can ship it to another address that you can fill in at the time of placing your order. We can also Gift Wrap it to make it special.
Do You Ship Internationally ?
Yes we can do, if you are interested in placing an order please contact us, letting us know the products you would like and we can calculate the shipping costs for your destination. Please be aware there could be additional charges (i.e Duty, Taxes) that you are responsible for depending on the destination.
What About Returns ?
All our Returns Information is - Here -
How Quick Will My Parcel Be Delivered ?
For Standard UK Delivery we say 4-5 working days, but they normally arrive within 3 working days. Our Larger items may take up to 7 working days, but we will be in touch with a delivery date. Some of our Furniture ranges can take up to 3 weeks for delivery, but is normally 2 weeks. We offer Express UK Delivery which is usually 2 working days. International orders Delivery timings will vary. If you have any questions about your order please contact us. Full Delivery Information is - Here -
I Have Selected An Item With Free Postage And One With Out, Now I Have Postage Charge ?
We offer a few small items that have Free Postage, the reason we do this is if you wanted to only buy this item the postage would cost more. If you mix your order with a Free Postage item and a non free postage item a postage charge will be applied, more Delivery Information can be found - Here -
I Have Got A Large Item(s) And Other Items In My Basket, But I Can't Select Express Delivery ?
This is correct, when these are ordered together you pay one Delivery amount of £9.50 then we dispatch the item(s) we can using our UK Standard Delivery and contact you to arrange delivery of your Large Item(s). If you require the other part of your order with Express Delivery you will need to place 2 separate orders.
I Have Received An Email Asking For A Review Of My Purchase ?
We send out a review email about 5 days after your confirmed order, it would be great if you could leave a review on the product and service received as this helps with future customers.